Privacy Policy

DGAWatch is an operational workflow and maintenance record management platform intended to support transformer diagnostics coordination, oil sampling workflows, laboratory result management, engineering review processes, and long-term operational record organization.

DGAWatch is not a licensed engineering service, certified laboratory, regulatory authority, compliance certifier, or operational decision-making authority.

The platform does not replace:

• qualified engineering judgment
• certified laboratory analysis
• utility operational procedures
• maintenance standards
• protection system review
• regulatory compliance obligations

Customers remain solely responsible for operational, engineering, maintenance, protection, compliance, and asset management decisions made using information managed within the platform.

DGAWatch collects information necessary to operate the platform and support customer workflows.

Account & User Information

Information may include:

• name
• email address
• organization name
• user role and permissions
• authentication activity
• session activity

Operational & Workflow Information

Customer organizations may upload or manage:

• transformer asset records
• dissolved gas analysis (DGA) results
• oil quality records
• sampling schedules
• laboratory reports
• engineering review documentation
• shipment and workflow records
• operational maintenance history
• uploaded spreadsheets and PDF documents

Technical & Usage Information

The platform may automatically collect limited technical information including:

• browser type
• device information
• access timestamps
• IP address
• operational logs
• platform usage activity

This information is used to support operational reliability, platform security, troubleshooting, and service delivery.

DGAWatch may use collected information to:

• operate and maintain the platform
• authenticate users and manage access
• support oil sampling and laboratory workflows
• organize operational maintenance records
• support engineering review workflows
• improve platform reliability and operational security
• respond to support requests
• monitor platform performance
• protect against unauthorized access or misuse

DGAWatch does not sell customer operational data.

Customer operational data remains the property of the customer organization at all times.

This includes:

• transformer asset records
• DGA histories
• laboratory reports
• engineering documentation
• operational maintenance records
• uploaded operational files and documents

DGAWatch functions as a workflow coordination and operational record management platform and does not claim ownership of customer operational data.

Customer operational data is not shared across organizations.

DGAWatch uses role-based access controls and organization-level data separation designed to restrict access to authorized operational environments.

Access to operational records is controlled according to assigned permissions and organizational membership.

The platform is designed to maintain logical separation between customer operational environments.

DGAWatch maintains administrative, technical, and operational safeguards intended to protect customer information and operational records.

Security protections may include:

• encrypted communication using HTTPS/TLS
• protected cloud infrastructure
• encrypted operational storage systems
• controlled authentication workflows
• inactivity-based session timeout controls
• role-based access restrictions
• protected document storage mechanisms

Uploaded operational documents are not intended for anonymous public access.

While DGAWatch maintains safeguards designed to protect customer information and operational records, no internet-connected platform, cloud environment, or electronic storage system can guarantee absolute security.

Authorized users may upload operational documents including:

• laboratory reports
• engineering documentation
• shipment records
• spreadsheets
• operational attachments

Customers are responsible for ensuring that uploaded documents comply with their own operational, contractual, legal, engineering, and regulatory requirements.

DGAWatch does not independently validate engineering accuracy, laboratory certification status, regulatory sufficiency, or operational correctness of uploaded records.

DGAWatch follows a customer-controlled support access model.

Support personnel do not maintain unrestricted standing access to customer operational environments.

Support access may occur when reasonably necessary to:

• investigate platform issues
• provide technical assistance
• troubleshoot operational workflows
• support customer-requested actions

Support interactions are intended to operate under controlled and customer-authorized workflows where applicable.

Operational records remain available within the customer environment unless removed by the customer, required for operational continuity processes, or retained as necessary for legal, backup, security, audit, or infrastructure recovery purposes.

Backup systems and operational logs may temporarily retain protected copies of operational records after deletion from active workflows.

DGAWatch does not guarantee immediate or irreversible deletion from all backup, recovery, logging, or infrastructure systems.

DGAWatch maintains backup and recovery protections intended to support operational continuity and long-term maintenance record retention.

Backup protections may include:

• scheduled backups
• recovery restore capability
• managed infrastructure redundancy
• protected operational data retention

DGAWatch does not guarantee uninterrupted platform availability, uninterrupted access to records, or prevention of all data loss events.

DGAWatch supports modern authentication and session security protections intended to reduce unauthorized access risk.

Security features may include:

• inactivity-based session timeout controls
• controlled authentication workflows
• multi-factor authentication capability
• protected session management

Availability of certain security features may vary based on organizational configuration and platform implementation status.

DGAWatch may utilize third-party infrastructure and operational service providers necessary for platform operation and service delivery.

These providers may support functions including:

• cloud hosting
• operational storage
• authentication
• infrastructure monitoring
• communication delivery
• backup and recovery systems

Third-party providers are used solely to support platform functionality and operational delivery.

DGAWatch may use cookies, authentication tokens, and session technologies necessary for:

• user authentication
• secure session management
• platform functionality
• operational reliability
• performance monitoring

These technologies are not intended for third-party advertising purposes.

Customer organizations may retain the ability to export operational records and maintenance data maintained within the platform, subject to platform functionality and operational limitations.

Customers may request account updates, corrections, or operational support assistance through DGAWatch support channels.

DGAWatch is provided on an “as available” and “as provided” basis.

To the maximum extent permitted by applicable law, DGAWatch disclaims warranties of any kind, whether express or implied, including warranties relating to:

• uninterrupted availability
• operational accuracy
• completeness of records
• engineering suitability
• fitness for a particular purpose
• operational outcomes
• maintenance decision reliability

Platform workflows, alerts, indicators, reports, diagnostic trends, and operational records are intended to support workflow coordination and operational visibility only.

Customers remain solely responsible for all operational, engineering, maintenance, compliance, and asset management decisions.

DGAWatch is designed to support operational workflows commonly associated with transformer diagnostics and maintenance programs.

References to operational practices, engineering workflows, or industry guidance do not constitute certification, formal compliance representation, or regulatory approval.

Unless explicitly stated in a separate written agreement, DGAWatch does not represent compliance with any specific utility, governmental, cybersecurity, engineering, or regulatory framework.

This Privacy Policy and use of the DGAWatch platform shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from use of the platform or related services shall be subject to the jurisdiction of appropriate courts located in Texas, unless otherwise specified in a separate written agreement.

DGAWatch may update this Privacy Policy periodically to reflect operational, legal, security, or platform changes.

Updated versions will be published through the platform website with a revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised policy.